1. Refunds for Clients (End Consumers)

Our goal is to ensure that clients are satisfied with their purchases. However, since OTAB Media Concept is an affiliate marketing platform, we do not directly handle product sales or services. Refunds are subject to the individual vendor’s policies.

Contact the Vendor: Please reach out directly to the vendor whose product or service you purchased.
Refund Timeframe: Vendors typically process refunds within 7–14 days after receiving a valid request.
Issues with Vendors: If you cannot reach a vendor, contact us and we will help facilitate communication.

2. Refunds for Affiliates (Commissions)

Affiliates earn commissions based on successful referrals. In the case of commission disputes, the following rules apply:

Commission Validity: Commissions are paid only on completed sales or actions approved by the vendor.
Chargebacks & Cancellations: If a sale is refunded or canceled, the affiliate commission will be reversed.
Non-Refundable Commissions: No refunds are issued for commissions related to fraud or invalid transactions.

3. Vendor Refund Policy

Vendors are responsible for creating and clearly displaying their own refund policies on their product and profile pages.

Vendors must honor the refund terms stated on their listings.
If a refund is issued, OTAB Media Concept must be notified so affiliate commissions can be adjusted accordingly.

4. Requesting a Refund from OTAB Media Concept

If you believe you are entitled to a refund due to platform errors or incorrect billing:

Submit a Request: Contact our support team with full details.
Review Period: Requests are reviewed within 5 business days.
Eligibility: Refunds apply only to errors on our end.

5. General Refund Terms

Refunds may be subject to payment processor fees.
Eligibility depends on vendor policies and transaction type.
Disputes should first be resolved between client and vendor.