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Otab Media Concept – Refund Policy
At Otab Media Concept Limited, we strive to provide the best experience for our vendors, affiliates, and clients. Our refund policy is designed to be transparent and fair. Please review the following guidelines for refunds.
1. Refunds for Clients (End Consumers)
Our goal is to ensure that clients are satisfied with their purchases. However, since Otab Media Concept is an affiliate marketing platform, we do not directly handle product sales or services. Refunds are subject to the individual vendor’s policies. Here’s what you should do:
Contact the Vendor: If you wish to request a refund, please reach out directly to the vendor whose product or service you purchased. They are responsible for processing refunds according to their own terms.
Refund Timeframe: Vendors typically process refunds within 7-14 days after receiving a valid refund request.
Issues with Vendors: If you encounter difficulty reaching a vendor or if you're unable to resolve the issue, please contact us at support@otabng.com.ng and we will assist in facilitating communication.
2. Refunds for Affiliates (Commissions)
Affiliates earn commissions based on successful referrals. In the case of commission disputes, the following rules apply:
Commission Validity: Commissions will only be paid on completed sales or actions as defined by the vendor’s agreement.
Chargebacks and Cancellations: If a sale is canceled or refunded by the client after a commission has been paid, the affiliate’s commission will be reversed accordingly.
Non-refundable Commissions: Affiliates will not be refunded any commission payments for sales that are subject to chargebacks, fraud, or invalid transactions.
3. Vendor Refund Policy (For Vendors Listing on Otab Media Concept)
As a vendor, you are responsible for creating your own refund policy for the products or services you sell through our platform. We recommend clearly outlining the terms of your refund policy on your vendor profile and product pages.
Refunds for Services or Products: You must adhere to the refund terms stated on your product/service listings.
Refund Process: If you issue a refund to a client, please notify Otab Media Concept so we can adjust affiliate commissions accordingly.
4. How to Request a Refund from Otab Media Concept
If you believe you are entitled to a refund from Otab Media Concept (such as for incorrect billing or platform errors), please follow these steps:
Submit a Request: Contact our support team at [support email/contact] with details of your situation.
Review Process: Refund requests will be reviewed within 5 business days.
Eligibility: Refunds will be considered if there was an error on our end (e.g., duplicate charges, incorrect billing), but we do not provide refunds for services rendered unless otherwise specified.
5. General Refund Terms
Processing Fees: Refunds, if applicable, may be subject to processing fees based on the payment provider’s terms.
Refund Eligibility: Refund eligibility is subject to the policies of the vendor and the nature of the transaction.
Disputes: In the event of a dispute, we encourage direct communication between the client, vendor, and affiliate. Otab Media Concept will step in only if mediation is required.
6. Contact Us
If you need assistance or have any questions regarding our refund policy, please feel free to contact us:
- Email: support@otabng.com.ng
- Phone/WhatsApp: +2349065512166
- Live Chat: Available on our website
This policy ensures that all transactions are handled with transparency and fairness. We are committed to providing the best possible service and will do our best to address any concerns promptly.